TARIFF PRICING
CHARGING RATES
All rates are charged per kWh.
We operate a single flat rate across our Scotland network. Pricing is also displayed in the EZO app.
AC
£0.55(p/kWh)
DC (50–149 kW)
£0.75(p/kWh)
DC (150 kW)
£0.85(p/kWh)
All prices are inclusive of VAT
OVERSTAY INFORMATION
Maximum overstay fee: £35 (charged pro-rata, per minute)
Overstay time is calculated from the start of your charging session, not after charging is complete.
DC chargers
Overstay after 60 mins charging
Fast AC (22kW)
Overstay after 10 hrs charging
SLOW AC (7kW/11kW)
Overstay after 24 hrs charging
Please be aware of any parking restrictions or time limits that may apply at the location before you begin charging.
Once your session is complete, we kindly ask that you move your vehicle as soon as possible. This helps keep chargers available for other drivers who may be waiting to use them.
PAY FROM YOUR EZO ACCOUNT
EZO wallet
Add funds to your wallet using your linked debit or credit card. When you charge your EV, the cost of your session is taken from your wallet balance. It’s a simple way to manage your charging spend and keep track of what you’re using.
EZO charge&go
Prefer to pay as you go? Link your debit or credit card to your account and we’ll automatically charge you when your session ends. No need to top up in advance. Just plug in, charge, and go.
PAY AT AN EZO CHARGER
EZO app
Find your charger on the map in the EZO app and start your session in just a few taps. Simple and quick, all from your phone.
EZO fob or RFID card
Tap your EZO fob or registered RFID card on the charger to begin charging. You can order an EZO fob directly through your account in the EZO app.
Contactless Payment
Use your contactless bank card at any EZO charger with a payment terminal. Just tap your card and start charging.
PRE-AUTHORISATION
A temporary pre authorisation will be applied before your session begins. This is £50 for DC chargers and £25 for AC chargers.
Only the cost of your charging session will be taken, and any unused amount will be automatically released back to your bank within 48 working hours.
DOWNLOAD the EZO app
CONTACT US
If you need help while charging at any EZO charger, our team is available 24/7.
Telephone – 0808 280 6150
Our Customer Service team is available 24 hours a day, 365 days a year. If your issue is urgent, this is the quickest way to reach us.
EZO App
Open the app and go to Account > Helpdesk to raise a support ticket. Select the option that best matches your issue and submit the details. We aim to respond within 1 business day.
Email – support@ezo.co.uk
Email us with details of the issue. Please include the charger ID number, found on the unit, along with the date and time of your session if possible. Photos can also help us investigate more quickly.
Website – www.ezo.co.uk/contact
Select Customer Support Query from the dropdown menu and complete the form with the relevant details. We aim to respond within one business day.
